The office of the Federal Ombudsman cannot investigate complaints that do not concern a federal administrative authority:
if there is a specific mediation service, the Federal Ombudsman will forward your complaint accordingly,
nor complaints that concern a federal administrative authority but where:
- You have evidently not yet contacted the administrative authority concerned to try and solve your problem;
- Your complaint is clearly unfounded;
- Your complaint has already been processed by the Federal Ombudsman and does not contain any new elements.
Or:
- Your complaint is anonymous (you have not disclosed your identity);
- Your complaint pertains to facts dating back more than one year and you have taken no initiative since then.