Walk-in

It is at times simpler to come and explain your complaint in person.

Make an appointment! Call us on Freephone 0800 99 962 or email us at contact@federalombudsman.be.

Our offices are open Monday to Friday, from 9:00 AM to 12:30 PM and from 1:30 to 5:00 PM.

We are located in the Forum building, 48 Rue de Louvain, 1000 Brussels, near the Brussels Central train station and the Arts-Loi and Madou metro stations.

Consult the area map here (building n°4, Forum).

We also hold local office hours throughout Belgium in cooperation with other mediation services.

Below please find useful information concerning the next regional local office hours near you.

Antwerp - Bruges - Charleroi - Ghent - Hasselt - Leuven - Liège - Mons - Namur - Arlon - Wavre

Antwerp surgery


De Ombudsvrouw van de Stad Antwerpen 
De Coninckplein 25
2060 Antwerpen

Please contact the federal Ombudsman  first on freephone number 0800 99 962. 

Bruges surgery


dienst Ombudsman van de stad Brugge
Hoogstraat 9, Brugge

Please contact the federal Ombudsman first on freephone nummer 0800 999 62. 

Charleroi surgery


Make an appointment first on freephone number 0800 99 961 or 0800 99 962. 

Espace Wallonie de Charleroi
Rue de France 3 - Charleroi

 

Ghent surgery


Ombudsvrouw Stad Gent, OCMW, Stadsontwikkelingsbedrijf en Ivago
Botermarkt 17, Gent

Please make an appointment first on 0800 99 962

Hasselt surgery

 

The Hasselt surgery has been suspended for the time being.
Please call our freephone number 0800 999 62 if you have a problem with a federal administration or you can send an e-mail at contact@federalombudsman.be

Bibliotheek Hasselt Limburg 
Martelarenlaan 17, Hasselt.

Leuven surgery


Ombudsdienst van de Stad Leuven
Professor Van Overstraetenplein 1, Leuven

Please take contact with the federal Ombudsman on our free number 0800 99 962.

Liège surgery


Espace Wallonie de Liège
Place Saint-Michel 86, Liège

Please make an appointment first on freephone number 0800 99 961 or 0800 99 962.

Mons surgery


Espace Wallonie de Mons
Rue de la Seuwe 18-19 - Ilot de la Grand'Place - Mons

Please make an appointment first on freephone 0800 99 961 or 0800 99 962.

Namur surgery

Service du médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles
Rue Lucien Namèche 54 - Namur.

But please make an appointment first on 0800 191 99 or 081 32 19 11..

Arlon surgery


Espace Wallonie d'Arlon 
Place Didier 42 - 6700 Arlon

Please make an appointment first on freephone 0800 99 961 or 0800 99 962. 

Wavre surgery

Hôtel de Ville
Place des Carmes 10 - 1300 Wavre

Please make an appointment first on freephone 0800 99 962